Kiosk Emoticon
Instant survey for the CX with smileys
Performing analysis of the Instant Survey means measuring the customer satisfaction exactly when the customer gets an experience about a product or a service. It is one of the most effective ways to quickly understand and solve customer satisfaction issues.
Kiosk Emoticon helps companies to understand the latent, often unexpressed, needs of their customers and to develop the sensitivity and ability to intervene in order to improve service and save the customer.
In just a few clicks, you can create customer inquiry questions and quickly understand the degree of satisfaction of an event, a shopping experience, a canteen service, or a rental service.
Some research also emphasizes the effectiveness of the tool when used just after the shopping experience.
Kiosk Emoticon can be implemented to detect the satisfaction of your customers both online and on devices such as iPad, tablet, and smart video.
The procedure to detect online experience can be implemented by inserting a mini pop up on the panel where you want to collect the data.
Improve customer satisfaction with real-time data
You can make different types of questions and get different metrics. Here are some typical examples of survey.
ON LINE
- How do you evaluate your shopping experience on our web site?
- Are you satisfied with the information provided?
- Did you find what you were looking for?
- Do you easily find information on our web site?
ON SITE
- How do you evaluate the service received?
- How do you rate our our technical support?
- Are you satisfied with our hospitality?
- Are you satisfied with our rental service?
- How do you evaluate today's event?
Emoticon survey devices
To meet the different requests and modes of collection, Kiosk Emoticon is available in 4 polling mode. You just have to choose which detection system to adopt: touch screen display, bench, wall or web site.
Reporting for data analysis and corrective measures
It is shared that in order to maintain a good level of customer satisfaction or to increase it, a continuous improvement process needs to be activated through an organized and specific effort that involves all the functions of the company at all levels.
This, basically, for two reasons:
- All the standards achieved, as time goes by, tend to deteriorate. Therefore it is necessary to develop control activities to maintain the standard value of the standard that was previously achieved.
- The customer over the years becomes accustomed to the value of the standard and for this he expects more.
For both reasons, it is necessary to promote improvement activities. And to do so, easy and immediate tools, both for the company and for the client, are required, which allow instantaneous customer satisfaction detection.
If you are going to apply a Quality System within your company, measuring customer satisfaction is vital because it is required in ISO 9001, section 8.2.1.
Thanks to the ability to collect and analyze data, Kiosk Emoticon allows you to better understand the real levels of customer satisfaction and implement targeted corrective actions.
Improve your customer experience with Kiosk Emoticon
Want to learn more ?
Our consultants are at your disposal to study the best solution for your company.
Do not waste time.
